Privacy policy

Novus HVAC Privacy Policy

Effective Date: March 15, 2025

At Novus HVAC, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and protect your data. By using our services or submitting your information, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information when you use our services, visit our website, or fill out forms:

  • Personal Identifiable Information (PII): Name, phone number, email address, mailing address.
  • Payment Information: Credit/debit card details (processed securely through third-party payment providers).
  • Service Information: Details of HVAC services or products purchased, appointment history, and customer preferences.
  • Communication Data: Customer support inquiries, feedback, and interactions with our representatives.
  • Website & Device Information: IP address, browser type, cookies, and analytics data to improve user experience.

2. How We Use Your Information

We collect and use customer information for the following purposes:

  • To provide and fulfill HVAC services efficiently.
  • To process payments and issue invoices or refunds.
  • To respond to inquiries, schedule appointments, and send service reminders.
  • To improve our services, analyze trends, and develop better customer solutions.
  • To send promotional offers, service updates, and newsletters (with an opt-out option).
  • To comply with legal obligations and prevent fraudulent activities.

3. Customer Contact & Communication

By providing your contact information, you give Novus HVAC the right to:

  • Contact you regarding appointments, service updates, or emergencies related to your HVAC system.
  • Send promotional materials, discounts, and company updates (you can opt-out anytime).
  • Use automated calls, SMS, or emails for important service notifications.

Opting Out: You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in emails or contacting our support team.

4. How We Protect Your Data

We implement security measures to protect your personal information, including:

  • Encryption & Secure Payment Processing to prevent unauthorized transactions.
  • Access Restrictions ensuring only authorized employees handle sensitive data.
  • Regular Security Audits to maintain a safe data storage system.

We do not sell, rent, or trade your personal information to third parties.

5. Data Sharing & Third-Party Services

We may share your data only when necessary, including:

  • Service Partners: Contractors, suppliers, or technicians who assist with HVAC installations and maintenance.
  • Payment Processors: To securely handle financial transactions.
  • Legal Compliance: If required by law, court orders, or fraud prevention authorities.

We require third parties to adhere to strict confidentiality agreements and data protection regulations.

6. Customer Rights & Data Control

You have the following rights regarding your personal information:

  • Access & Correction: Request a copy of your stored data and update inaccurate information.
  • Data Deletion: Request the removal of your personal data, subject to legal or contractual limitations.
  • Restrict Processing: Opt-out of certain data uses, such as marketing communications.

To exercise your rights, contact us at [Insert Contact Information].

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze website traffic, and remember preferences. You can control cookie settings through your browser.

8. Policy Updates

Novus HVAC reserves the right to modify this policy as needed. Any updates will be posted on our website with a revised effective date.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, contact us at:

  • Email: business@novushvac.com

By using Novus HVAC’s services, you acknowledge and agree to the terms of this Privacy Policy.